Shipping & Returns

Made to order

Nothing in the Shop is made in advance. Every item is printed to order with the design you set, by us or by a print partner, and your order is packed and shipped by us from South Korea.

Where we ship

We ship to the countries listed under Shipping fees in the app (any Shop product → Details & shipping) and offered at checkout. If your country is not listed, we cannot ship there yet.

Shipping fees

Each order pays one shipping fee, set by the country it goes to and shown in your cart for your address before you pay. There are two rates:

• Only stickers — an order of only stickers, sticker sheets, or temporary tattoos, fewer than 30 in total.
• Other — every other order.

Fees are currently US$19, US$29, US$39, or US$49 per order, depending on the country and the rate. The fee charged is the one shown at checkout.

Delivery time and carrier

Every order ships from South Korea with a tracked postal or courier service, chosen for each parcel. Once it ships, the carrier and tracking number appear in the app under Orders. Estimated delivery is 1–2 weeks. Customs checks, holidays, and the local postal service can add time that is outside our control.

Tracking your order

When your order ships, we add its tracking number. The Orders screen in the app then shows the order as Shipped, with the carrier and tracking number and a Track button that opens the carrier’s tracking page.

Import taxes and customs duties

Prices and shipping fees do not include import taxes, VAT, or customs duties. Some countries charge them on delivery, and the buyer pays them to the carrier or customs.

Your address, and changing or cancelling an order

Check your shipping name, address, and phone number before paying: we send the order to the address you give at checkout. If something needs to change, email support@stickoi.com as soon as possible. Until your order goes into production we can change the address or cancel it for a full refund. After that it can no longer be changed or cancelled.

Returns

Every item is made to order with your own design, so it cannot be returned or refunded for a change of mind once the order is placed. This does not affect any right the law where you live gives you.

Damaged, misprinted, or wrong items

If your item arrives damaged, misprinted, or is not what you ordered, email support@stickoi.com within 14 days of delivery with the email address you ordered with and photos of the item and its packaging. You do not need to send the item back unless we ask. We will reprint and resend it at no cost, or refund it if you prefer.

Printed goods can differ slightly from the preview on your screen and from one piece or order to the next: colours can look darker in print, and sizes and placement vary within the production tolerances listed under Notes & precautions in each product’s details. These differences are not defects.

Lost or returned parcels

Once a parcel has been handed to the carrier, the risk of loss passes to you. If tracking stops moving or a parcel is lost in transit, email support@stickoi.com and we will help you file a claim with the carrier, but we do not reprint or refund lost parcels ourselves.

If a parcel comes back to us because of an incorrect or incomplete address, a refused delivery, or unpaid customs duties, we can send it again once you pay the new shipping cost. These orders are not refunded, because every item is made to order.

How refunds are paid

Shop orders are paid through Stripe, and an approved refund goes back to the card or payment method you paid with. Your bank or card issuer may take several business days to show it.

Stickoi Plus and Stickoi Pro are different: they are billed by Apple, so their refunds are handled by Apple, at reportaproblem.apple.com. See the Terms.

Contact

Write to support@stickoi.com and a person will answer.