Support
Write to support@stickoi.com and a person will answer. There is no ticket number to quote and no form to fill in first.
Reporting something in the app
Any sticker, collection, or profile can be reported from the item itself, and you can block an account so that its content no longer reaches you. The owner and collaborators of a collection can delete comments on it. We review reports promptly, normally within 24 hours: content that breaks the Terms is removed, and the account behind it may be suspended or removed. If you think a decision was wrong, write to us and a person will look again.
Shop orders
Once your order ships, its carrier and tracking number appear in Orders in the app. If an item arrives damaged, misprinted, or is not what you ordered, write to us with the email you ordered with and photos of the item. How orders are made, shipped, and refunded is set out in Shipping & Returns.
Your account and your data
You can delete your account in the app under Settings › Delete account. The account and everything in it are permanently deleted seven days later; signing in again within those seven days cancels the deletion and keeps your account as it was. What we collect, and who receives it, is set out in the Privacy Policy.
Plans
Stickoi Plus and Stickoi Pro are billed by Apple, so refunds are handled by Apple rather than by us — request one at reportaproblem.apple.com. Subscriptions are cancelled on your device under your Apple Account; deleting your Stickoi account does not cancel one on its own.
Who we are
Stickoi is made by vowi Corporation. For anything not covered above, the same address works: support@stickoi.com.